Abstract: The problems examined in this study are How Bureaucratic Behavior from Cultural Aspects, Design and Structure Aspects, Aspects of Organizational Human Resources Policy in Licensing Service Practices at the Integrated Licensing and Investment Office Makassar. This research is a descriptive research that used a qualitative approach with the case study method. This qualitative research used data collection techniques through in-depth interviews, with various informants, direct observation at the research location, and documentation review conducted on various documents relevant to this research. The results showed that in the Organizational Culture aspect was perceived as inclined towards organizational culture, it was almost identical to other Government Agencies. Then there is also Organizational Culture that is affected by cultural acculturation or other external influences if it does not matter, if it benefits the organization in the form of daily and Monthly meetings. In Structure and Design Aspects, the work organization has been formally divided and grouped in the form of service counters and technical teams. As for organizational design Identical to Mechanical Organizational Design. Aspects of Human Resources Policy and Practices need to get a lot of special treatment, such as recruitment of employees that are not appropriate and capacity building of the apparatus is still expecting an invitation from the central government. As well as maximizing the IKM Survey (Community Satisfaction Index).